Client Reviews
A Word From Our Customers in Ankeny, Urbandale & Des Moines
From 469 reviews
Central Iowa has always provided me great help/advice and customer service for repair, for parts, and supplies for my Sundance Spa.
via 
Central Iowa Pool and supply makes it very easy to keep my pool in tiptop shape. Their staff is friendly and extremely helpful. I’ve been doing business with them since 2018. I highly recommend them.
via
Very knowledgeable, friendly and reasonable. I will use them in the future for any pool or spa needs.
Thanks JD! We appreciate your business!
via
The best service and the knowledge of pools and hot tub.
via
Always have great service and friendly staff.
via
Great peoples and great service. Whenever I go in there they are Aways eager and willing to help and answer questions.
via
Great customer Service and very helpful
via
We are in Underwood iowa, we just got our new Hot Tub delivered a couple weeks ago. This company was very thorough explaining everything, and were very patient and helpful everytime I called with a question.
Would highly reccommed! If I …
Thank you so much for your kind words! We truly appreciate your business and will always be there to answer any question you may have!
via
CIPS is great! They've been our go-to for pool support for 15 years. Always available and very helpful.
via
Excellent customer service!
via
I wouldn’t go anywhere else! They are always helpful, knowledgeable, and friendly. They make pool maintenance easy!
via
After 20 years they still have great service and stand behind their product! I bought a Sundance Altamar spa around 2003. We recently had issues with a pump going bad and a temperature sensor. They could still get parts for it. They had…
Thanks for the kind words Jason. Hopefully no more issues and you can enjoy the Spa!
via
Katelin was amazing she tested the water for no charge that i brought in for our temporary indoor pool and didn’t try to over sell items not needed. Definitely would recommend them and will be using them for any of mine and my company’s …
via
It was super easy, good follow up and professional. Pleased with the work, timeliness and overall communication. Everything was done well and completed timely.
via
Always available and willing to help. They take the time to explain things in detail and give easy to follow instructions.
Thank you so much for your kind review. We are always here to help out our customers and make owning a pool and spa easy!
via
Great service and great price. Most importantly, always friendly and reliable; two thumbs up.
Thank you so much! We appreciate your business and look forward to working with you!
via
Mario and his crew were great! Truly one of the most honest and fair contractors I've ever worked with. Our pool is amazing!
Thanks for the kind works Kyle, we appreciate your business! Glad you got to enjoy the pool this year!!
via
Always a great experience. Such knowledgeable people who seem to really care about my pool needs.
via
The first time I went in there with my Wells Fargo outdoors solution card no one knew what to do about it. This last time everyone was so helpful and they knew how to work the outdoor solution card. They even helped me take my items I …
via
Friendly and helpful as always!!
via
We bought a hot tub (spa) from this business in the summer of 2020. The sale and installation was smooth and efficient. Since then, I've purchased chemicals and supplies from them. I appreciate that I can bring them water samples to be …
via
The best store in Des Moines.
via
Always great advice and good help!
via
The team at Central Iowa Pool are always helpful and friendly.
via
Great customer service
via
Very nice and helpful.
Thank you! We appreciate your business!
via
The staff at Central Iowa Pool helped were very helpful regarding the issue I am having with my pool. They answered all my questions and guided me to the right products that I needed to solve my pool issues. I highly recommend them for all…
via
A young gentleman (with a JD hat) was SO incredibly helpful! I randomly looked up your pool store while in DSM because I desperately needed help with our new saltwater pool and clearing the cloudiness. I am so appreciative and wish I had …
via
I am so impressed by this company. I wish I’d found them sooner and now that I have, I don’t see why anyone would shop elsewhere. They tested my spa water, gave me step by step exactly what chemicals to add, only sold me what I had run out …
via
Very helpful, friendly staff! We are new to owning a saltwater pool and they helped educate us on how to properly take care of our pool chemicals and equipment.
via
They are always helpful and friendly when I stop in. Would recommend for all your pool and spa needs
via
Didn't have the part we needed, ut they were open on a Sunday and pleasant to deal with.
via
The absolute BEST pool place around, we will never go anywhere else for our pool needs. The entire team is great, very kind, and honest people. Everyone there seems very knowledgable with pools — which is always a plus! Shout out to Mario …
via
They rock on the analysis and recommendations!
via
This group of guys and gals are very knowledgeable when it comes to pool health. Ya health it looks good everyone feels good. Ok they are helpful attentive and knowledgeable. They know their stuff.
Thanks
via
Consistently the best customer service. They are mad water scientists helping everyone who walks through the door!
via
I got top notch customer service! The gal that helped me was amazing! She was kind, knowledgeable and helped me find the best solution to getting all the leaves outta my above ground pool! I’ll definitely be returning when I need more …
via
Wonderful team. Great service and only sell you what you need. Always have great solutions to make your experience worth the drive!!
via
The staff is very knowledgeable and friendly! They have a large amount of supplies for both maintenance and repair.
via
Knowledgeable friendly
via
Very knowledgeable staff and were nice to this ignorant ol lady..
via
Great product selection and quality for fair prices. Always great service, knowledgeable and professional. Easy access location.
via
Friendly staff and extremely helpful!
via
Staff always very knowledgeable and helpful. This visit was great, had all products I needed.
via
Great people that work there. I always recommend going there to people that need help with their pool or spa.
via
Excellent customer service! Very very knowledgeable and helpful. First time pool owner and they explained pretty much everything I need to do.
via
Very helpful and knowledgeable staff!! Highly recommend using them for all of my pool needs!!
via
Always fast friendly service
via
Great place helps me out with all issues for my pool
via
I have used other pool companies but none even come close to Central Iowa Pool & Spa!! Their customer service is outstanding each and every time I go in, are able to answer any of my pool questions and have ALWAYS solved any concerns! I …
Thank you so much Kim for your kind words! We wouldn’t be able to do this without amazing customers like you:)
via
Always has what you need. Hannah is extremely knowledgeable and helpful. She’s the best!
via
Great customer service!
via
Central Iowa Pool and Spa has always been great to me. The staff is very knowledgeable and they help me take care of my pool as if it was their own. I don’t have a ton of free time. That makes me so grateful to them for helping make pool …
via
The best customer service I've had in a long time. Kate was very helpful from the start. Her follow up after the sale was first class.
via
Great and very helpful people! Always fully stocked and even invited my puppy in!!!
via
Always the great service and expert staff that keeps me going back each year.
via
Central Iowa Pool and Spa is the best! We have been customers since they opened their doors. Expert advice and they always take good care of us.
via
The team here is always very friendly, helpful and knowledgeable. I did not purchase my hot tub here & wish I did! I use their chemicals and have been very happy.
via
Both guys that came out were awesome! They were very knowledgeable about my hot tub and they were able to answer all of my questions.
via
What a Great Place to Go for All My Pool Supplies! Ronda and I bought our pool from them last year and They were wonderful! Highly recommend! Employers are all Excellent! Look forward to the Summer!
via
It was so easy to order our supplies for the season. They are even going to deliver them!
via
Very helpful and knowledgeable staff. Stand behind their product and their work.
via
Service was timely and thorough! Communication before, during, and after the service was excellent! Pricing was reasonable.
via
Everything went fine except they didn't bring the dollies to move the hottub so they had to go get them. Once they had them they were done in 10 minutes. Very good guys to work with, did a great job..
via
You guys rock your crew was great thanks!
Always friendly & knowledgeable about A to Z about pools & spa’s !
Thank you for service.
via
Amazing customer service, great communication, and very detailed. Anyone looking for any type of pool services should start here.
via
Great experience. Very helpful and knowledgeable. The reason why we bought out hot tub here.
Thanks Ronnie! We appreciate your business
via
I couldn’t be more impressed from sale to install to training – all EXCELLENT!!!
via
Excellent customer service!
via
Came in for the first time pool owners. April very knowledgeable and understands everything that comes up with the pool. She answered all my questions. Thank you April for your help.
via
Great place to shop for pools
via
Very speedy and cheerful assistance thank you.
I was very pleased with the customer service. All the workers were very nice and helpful. Thanks!
via
Always helpful and service is above average.
via
The staff is always so friendly, and helpful!!
via
They were very courteous and professional. I have always been pleased with their work and products
via
April is simply amazing
via
Mario was super awesome and helped us with getting our hot tub. Sundance is an excellent brand and Central Iowa Pool and Spa has excellent service. Highly recommend!
via
Mario and his crew provided the highest level of customer service! From the beginning they help develop our ideal outdoor space. They continue to provide the same service after our pool was done. I would highly recommend them to anyone …
via
I would recommend this company to anyone looking for a pool. They were great to work with! They worked with us during every step of the installation and were respectful and professional!
via
Awesome experience from right when we walked thru the door…
via
Love Central Iowa pools! First sign of problem water and I just take a sample in. They test it and tell me what I need to fix it. I would be lost without their help.
via
Great customer service, everyone is very knowledgeable.
via
We bought a new house with a pool and it was a mess! We removed the cover and the water looked like coffee. A friend recommended Central Iowa Pool & Spa and they helped me get the pool crystal clear.
Every person I worked with took the …
via
This is our go-to pool store for chemicals and service. They are the best!
via
Lovecthis place the customer service is amazing
via
Good service
via
Everyone was helpful!
via
Nice place and very friendly people work inside......A++++++
via
Great service- locally owned
via
We had to purchase a replacement hot tub cover. We did this a couple months ago however we still haven’t gotten our new one but that is at no fault of the stores. It Hass to be made and shipped from out of state. Central Iowa pool and spa …
via
Thanks for everything
via
Hands down the best place in Iowa for all your pool and spa needs. Kate is absolutely amazing and takes her time explaining the process and needs of a pool. We had a very tough opening this year and she spent alot of time helping me get it …
via
The fellas that showed up did a great job, thank you!
Extremely helpful and know what they are doing.
via
Love going here for all my pool needs from advice to chemicals the staff is always super knowledgeable!! Thank you❤️
via
Staff is all very helpfull as well as informative to all questions we may have about the care of our pool.They have lots of pool toys- cleaners for the pool- even safety glasses to wear in the pool. The business is very clean all the time …
via
We have been customers for 30 plus years they are always helpful.
via
Central Iowa Pool & Spa takes pride in providing excellent customer satisfaction, and we appreciate hearing about your experience with us. Please take a few minutes to browse through our testimonials to see what some of our clients have said about their experience with Central Iowa Pool & Spa
“They have awesome customer staff and Mario and his guys always get the job done!”
Sophie
“This place is excellent! I have an early and late work schedule so I had Mario and Kate help me over the phone and I sent someone to pickup all my stuff. Everything worked and was correct. Their knowledge was incredible helpful. Not to mention they decided to teach me how to maintain my hot tub on my own, instead of suggesting to have them come out and do it for a fee. Excellent customer service. I will now be doing ALL of my business with them. Thank you”
Dustin K.
“They have a great customer service. They installed a pump for me promptly in the past and also follow up quickly on the same day when I thought I had issues with the pump. They took care of everything and very professional. Highly recommended”
Na Na
“Mario and his staff are the best around hands down! They have what you need for spa and pool needs and make having a pool or spa as easy as it can be!!”
Jeramy M.
“Mario and his staff are the best. They are all extremely knowledgeable and very patient with new pool and spa owners.”
Todd W.
“The nicest technicians, fabulous service, installation and always timely.”
Kelli C.
“Thank you Central Iowa Pool and Spa for being a part of Ava's Wish. Amazing staff! Always in our hearts ❤️”
Ava's J.
“Been going there for 15 years. The whole staff is fabulous.”
Cathy P.
“Its a good place, love it. Also a good place to work for!!!”
Samsam B.
“I have been doing business with Central Iowa Pool since 2005. I would never go any other place for my spas and/or my spa chemicals and accessories. I have always received "top-notched" service and response. We received great service from John when he owned the company and now with Mario. I think you all are awesome!”
