Client Reviews
A Word From Our Customers in Ankeny, Urbandale & Des Moines
From 650 reviews
Always so knowledgeable and welcoming!
via 
The service here is top notch and they take care of you from day one. I always feel valued as a customer.
via
Very fruendly and informative employees. Great to work with!!
via
Always helpful great service and great customer service. We have used them several years for our pool.
via
I go, they test my water and recommend what I need. They are spot on and I appreciate this service very much because my grandchildren are swimming in the pool. Because my chemicals are balanced by them my grandchildren don't have any …
Thank you so much for the review Richard! Glad the kids are enjoying the pool!
via
What a Great Place to Go for All My Pool Supplies! Ronda and I bought our pool from them last year and They were wonderful! Highly recommend! Employers are all Excellent! Look forward to the Summer!
Thank you Bill! We appreciate your business!
via
LOVE Central Iowa Pool and Spa!!!! They help me open and close my above ground pool, answer my millions of questions when the pool water turns interesting lol, and help me research solutions to any issues I have that's outside their scope. …
via
Great customer service in a really nice store full of everything needed for your pool!
via
We have owned two hot tubs before the one we bought here. The service is simply outstanding. They guarantee their product and they are quick to return your calls. They will have my business for life!
They you Irene! We truly appreciate your kind words!
via
Central Iowa pool and Spa has been a life saver for our family the past few years. Everyone is super knowledgeable, never over sells me on product or materials, yet gives me just what is needed to keep our pool clean. April is my Girl!! She…
Thanks Mache! We appreciate your business!
via
Dan in Service is the best!!!
Thank you Jared!
via
Always get great customer service.
Thank you Dave! We appreciate your business!
via
This place is the best! They make taking care of a pool easy.
Thanks for the kind words, Scott. We appreciate your business!!
via
We are a new customer with Central Iowa Pool and even though their schedule was full this spring; soakandswim worked us in. The employees have been all very helpful and kind. Our pool is up and running for the summer. Thank you all!
Thank you Deb! We are glad we were able to get you going!
via
Always helpful and knowledgeable.
Thank you for the great review Colleen!
via
Very helpful and friendly.
Thank you Philicia, we appreciate the 5 stars!
via
Best customer service! Kate is very knowledgeable and helpful. She is amazing!
Thanks Michelle! We appreciate you very much and we totally agree with you!
via
I bought a refurbished 3 person spa 2 years ago and I couldn't be happier with the responsiveness and support provided by this company. Whether I've had a question about water chemistry or functionality, the people at this company have …
Thank you Steve! We appreciate the review!
via
Happy customer! Highly recommend. We love our hot tub.
Thank you Cory! We are thankful for you!
via
Amazing people selling and servicing awesome hot tubs! Always helpful!
Thank you Darren for the 5 star review! We appreciate your business!
via
Had a great experience here working with Dan Hoskins! Very professional, worked with my budget and needs, and gave me great information and education since I am new to hot tub ownership. Highly recommend you meet with Dan if you are looking…
Thank you for the review!
via
My hot tub lost power so I called Central Iowa Pool and Spa. They sent someone out right away to diagnose the problem. Great customer service. Highly recommend.
Thanks Terry!
via
Great service after the sale. Thanks again Mario and service team.
Thanks for the Review! We hope you are enjoying your new Spa!
via
Two people came to winterize my hot tub. Very pleasant and professional
Thanks for the review Charmaine! We appreciate it very much!
via
Always do a great job with winterizing our spa. On time, leave area neat, friendly staff who get the job done efficiently every year. Thankful to have them to maintain our spa.
Thank you for the great review Mary! We appreciate your business!
via
Staff is always very helpful!
Thanks for the review, Curtis! We appreciate you making the trip to come see us!
via
Ricardo and his helper did a fantastic job of closing our pool yesterday. He was efficient and friendly. Thank you central Iowa pool.
Thanks for the Review! We appreciate your business!
via
Took about an hour to close the pool for 8winter after we had gotten the water level lowered ahead. Friendly informative
Thanks Tony! We hope you enjoyed your new pool!
via
Central Iowa Pool & Spa has been laying go to pool store since we bought a home with a pool in 2016. They always take very good care of their customers! And I feel like they know us personally.
Thank you so much for the review and your loyalty! We appreciate it!
via
Always friendly and helpful! Explained all the details on the chemicals I needed and how to use.
Thanks Katie! We appreciate your business!
via
Thank you Dan Hoskins for helping us get our spa going. We love it already!
Thank you Bobbi Jo, we are glad you are enjoying it!
via
Always has what you need. Hannah is extremely knowledgeable and helpful. She’s the best!
Update: just bought our 2nd tub from them, and couldn’t have went any smoother. Everyone is so easy to talk to and they know the product inside and …
Thank you Hethe! We appreciate your business!
via
The process was as smooth as possible from the salesman(Dan) all the way through the installation team. Ordered it on Saturday and it was set up the following Tuesday. I appreciated their promptness and willingness to work around my …
Thank you Dustin! We hope you are enjoying your new Sundance Spa!
via
Central Iowa Pool & Spas was once again, AMAZING! Mario and his entire staff are knowledgeable, helpful, so kind and their customer service is unmatched!
Thank your for your 5-star review Kristen!
via
I received excellent service when ordering a new spa cover. Friendly, caring, and fair pricing.
Thank you for the review Jocelyn and thank you for your business!
via
Central Iowa Pool & Spa always helps us with anything we might need regarding our spa and pool! They always know the answers to our many questions I would highly recommend! Brinda Cassidy
Thats for the great review Brinda! We appreciate your business!
via
Our pool heater was leaking, when I took a pool water sample to be tested, it was determined my water was good so the very next day Central Iowa sent a tech down & the problem was found. Much to my surprise Dan called & scheduled the tech …
Hi Kathy, thank you for the kind review. We appreciate your business!
via
Great people and always wiling to help. Very knowledgeable
Thank you Tom! We appreciate your business!
via
Best pool supply store in the most friendliest people to work with.
Thank you Rick! We appreciate your 5-Star Review!
via
Best in the business. Very knowledgeable and amazing staff
Reliable, thorough, professional and they do a great job!!
Thanks for the review JoAnn, we appreciate it very much and appreciate your business!
via
Great service. Always our GO-TO when we are needing professional advice about our pool and or hot tub chemical levels. They know what you need. Quick fix, without spending a bundle trying to resolve issues
Thank you Kathy! We appreciate your kind review!
via
Best pool supply in Des Moines. Great staff and very knowledgeable manager.
Thank you Dan! Hope you and your family are enjoying the pool this Summer!
via
Excellent customer service very friendly very knowledgeable on product needed that was not carried by their store. Even carried my product To my car that was purchased. 100% rating on my personal experience with this company.
Thank you for your business and your 5-Star Review Karen!
via
Staff always helpful and friendly
Thank you Steve! Hopefully you are enjoying this great pool weather!
via
They are knowledgeable, friendly and extremely helpful! The install looks beautiful and they all went above and beyond! Thank you, Mario, Kate and staff!
Thank you Dawn! We are glad you are enjoying the pool!
via
Whenever I take a pool sample in, I know I am going to get the best service and the right answer! Always a great experience.
Thank you Jill! We appreciate your business!
via
Always so helpful and they take the time to explain why and how.
Thank you Melissa!
via
Awesome service with very friendly and knowledgeable staff
Thanks Dave! We appreciate your business!
via
I had 2 rollers for my auto pool cleaner on order and Mario called me and said they had 2 used ones that look new if I wanted them he would refund my money and sell the pair for 40.00.. that is great customer service.
Tom Steinkamp
Thanks for the Review Tom! We appreciate it very much and hope those parts work for you.
via
Jesus, Emilio, Jake and Andy are awesome! They moved my hot tub today over to our new remodeled deck and did an amazing job! What a great crew you all have. Thanks so much for your wonderful service.
Very helpful, friendly people!
Thanks Myrna! And thank you for your business!
via
Jesus, Emilio, Jake and Andy are a fantastic crew! They assisted me today with moving our hot tub over to our newly remodeled deck. They are very prompt and professional. Thanks again guys!
Thank you! We appreciate your business!
via
Very knowledgeable and friendly employees. Thank you for always helping with all my pool needs
Thank you! We are always here to help!
via
I contacted Central Iowa Pool to fix my sand filter. They were unable to get out for around 30 days. However Dan, the service manager worked with me to find a work around so I could continue backwashing as needed. The technicians who …
Thank you Shirley for the feedback! We appreciate it very much.
via
Great place to go and they will help you nicely.
Thank you Samuel! We appreciate your business!
via
Great product selection and quality for fair prices. Always great service, knowledgeable and professional. Easy access location.
Thanks Terry for the kind words! Thank you for your business!
via
Always great service
Thank you Christi!
via
All the staff are knowledgeable, kind, and caring. Hands down best pool place.
Thanks Nick! We appreciate your business!
via
Very helpful and nice staff, always!
Thanks Kelly! Thanks for making the drive to see us!
via
They even carried it out to my car, thank you guys great service, good atmosphere.
Thank you Jaime!
via
Went there looking for a replacement pool pump. Employee was very knowledgeable and helped me greatly! Good company to deal with
Thanks for the review Steve, we appreciate your business!
via
All the workers are very knowledgeable!
They explained everything question I asked. I will definitely go back to them!
Thank you Alan, we appreciate it!
via
Central Iowa pool and spa is amazing! Kate is phenomenal to work with!
Thank you Kristen! Happy Floating!
via
Always great service! Some of the best pool knowledge in the state is shared there!⭐️⭐️⭐️⭐️⭐️
Thanks for the 5 stars Joseph!
via
Always pleasant and knowledgeable.
via
Absolutely the best pool and spa shop around! Very helpful and knowledgeable. They know exactly what you need. My pool is in the best shape since I started using CIP&S. Shout out to April, she knows her stuff. Thank you!!
via
Excellent service as always! Staff is ver knowledgeable and accommodating.
via
They have everything you could want or need and the staff is very helpful
via
Dan and crew are always prompt and knowledgeable! Pool management is much simpler with this team on deck!
via
Had a great experience from start to finish. Team is knowledgeable and went above and beyond helping us with an issue after delivery. Highly recommend.
via
Very helpful and knowledgeable
Thank you for the review Steph! We appreciate it!
via
Jesus did a great job opening my pool. I appreciate his communication with me on any issues and keeping me informed.
Thanks Jaci! Jesus is a hard worker and we are lucky to have him
via
Mario was very helpful at answering all questions and getting us the products we needed.
Thanks Troy! We appreciate your business!
via
Very helpful, amazing service
Thank you for the review Ashlee!
via
My go to place for all my pool & spa needs. This is the best pool supply store in town. Their staff is super knowledgeable and friendly. Today, I described our issue with the pool pump to Kate and she diagnosed it right away. Kate is …
Thanks Terry!
via
CIPS is the only pool store I go to. I bought our pool there in 2021 and have had nothing but great service. Everyone there is very knowledgeable and are willing to answer any questions you may have. Huge shoutout to Kate. She knows …
Thanks Ryan! We appreciate you making the trip to get to us!
via
Everyone there is always SO nice and helpful! I will never use anyone else’s!
Thanks for the review Lisa! We appreciate it!
via
You guys are phenomenal! B YOU ROCK!! Helpful and very knowledgeable!! Made it super simple for me to understand and take care of my hot tub! Thank you!!
Thanks Jonathon! We hope you are enjoying your hot tub!
via
Great service after the sale. Dan got the part here quickly and Jesus is an efficient tech. I didn't drain mine properly last fall but they took care of it, my mistake. Would have been best to let the professionals do that. I'm very happy …
Thanks so much for the review!
via
I got a tote for buying chemicals!
Enjoy the tote! Happy Pool Season!
via
Dan & his service team were able to diagnose my spa issue via e-mail & the phone. Arrived same week, made repairs, had all tools and parts necessary completing in one visit.
The Central Iowa Pool team from chemicals to service is second …
They you for your kind words! We appreciate your business!
via
Central Iowa Pool and supply makes it very easy to keep my pool in tiptop shape. Their staff is friendly and extremely helpful. I’ve been doing business with them since 2018. I highly recommend them.
Kate, Mario and Dan have been especially…
Thanks for the review Jeanie and thanks for your business!
via
It is always vey nice to purchase supplies and chemicals.
Thank you for your kind words! We appreciate your business!
via
I bought my hot tub from them 4 years and 10 months ago. I know this because my hot tub has a 5 year warranty. The heater went bad and Jesus came and replaced it with no issues. He's extremely friendly, helpful, and know his stuff. I've had…
Matt thank you so much for your kind words. We appreciate your business!
via
Staff is always very helpful. They make doing the chemicals both for my pool and spa very easy
Thank you Dale! We appreciate your business!
via
The service techs were respectful, efficient, and knowledgeable. They did an excellent job!
Thank you Heather! We appreciate your kind words!
via
You won’t find a more knowledgeable or friendly pool company in Iowa. They are efficient in all they do. Experienced in cleaning, maintaining and recommending the necessary items to make your pool be the best it can be. I’ve worked with …
Thank you Bev! We appreciate your business!
via
There is absolutely no where else to do business for anything pool/spa and many other things. They remember your name and only push what you need. You will Never catch this team not smiling or happy to assist. If you have never been to …
Tron thank you for your kind words! We appreciate your business!
via
Experience was great! Jesús and his partner were both very knowledgeable and efficient. They were easy to talk to and answered all my questions. I will be using Central Iowa Pool and Spa for any future concerns.
Thank you for your kind words Jacob! We appreciate your business!
via
Great people to work with and very helpful!
Thank you Marc! We appreciate your business!
via
Great experience on a repair that I needed in the cold weather after my heat circulation pump quit working. Back in business after 1 hour when inside and swapping pumps. It would have taken me a week or so to get the part and was able to …
Thank you for your kind words! We appreciate your business!
via
Great staff and service
Thank you Dave! We appreciate you!
via
We've always had great customer service here. Always willing to help and give advice. We'll keep coming back!
via
Their staff is very knowledgeable and gave the best service.
Thanks Alan, we appreciate your business!
via
Central Iowa Pool & Spa have always been a reliable and friendly company that have done an exceptional job! I would highly recommend Mario, Dan, and the team!
Thanks for the shout out Mike! We appreciate it!
via
I've done business with Central Iowa Pool & Spa for over 20 years. They have been fair, reasonable, and easy to work with. Whenever I've needed help/advice with our vinyl in-ground pool, they have come to my rescue. They have replaced …
Thanks for the kind words Rich, we appreciate your business!
via
Mario is the best! Asked him a bunch of questions about my pool and he was super friendly and helpful!
Thanks for the kind review Brandon. I hope you can save the liner!
via
Friendly faces Always there to help
via
Central Iowa Pool & Spa takes pride in providing excellent customer satisfaction, and we appreciate hearing about your experience with us. Please take a few minutes to browse through our testimonials to see what some of our clients have said about their experience with Central Iowa Pool & Spa
“They have awesome customer staff and Mario and his guys always get the job done!”
Sophie
“This place is excellent! I have an early and late work schedule so I had Mario and Kate help me over the phone and I sent someone to pickup all my stuff. Everything worked and was correct. Their knowledge was incredible helpful. Not to mention they decided to teach me how to maintain my hot tub on my own, instead of suggesting to have them come out and do it for a fee. Excellent customer service. I will now be doing ALL of my business with them. Thank you”
Dustin K.
“They have a great customer service. They installed a pump for me promptly in the past and also follow up quickly on the same day when I thought I had issues with the pump. They took care of everything and very professional. Highly recommended”
Na Na
“Mario and his staff are the best around hands down! They have what you need for spa and pool needs and make having a pool or spa as easy as it can be!!”
Jeramy M.
“Mario and his staff are the best. They are all extremely knowledgeable and very patient with new pool and spa owners.”
Todd W.
“The nicest technicians, fabulous service, installation and always timely.”
Kelli C.
“Thank you Central Iowa Pool and Spa for being a part of Ava's Wish. Amazing staff! Always in our hearts ❤️”
Ava's J.
“Been going there for 15 years. The whole staff is fabulous.”
Cathy P.
“Its a good place, love it. Also a good place to work for!!!”
Samsam B.
“I have been doing business with Central Iowa Pool since 2005. I would never go any other place for my spas and/or my spa chemicals and accessories. I have always received "top-notched" service and response. We received great service from John when he owned the company and now with Mario. I think you all are awesome!”
