Client Reviews
A Word From Our Customers in Ankeny, Urbandale & Des Moines
From 629 reviews
Happy customer! Highly recommend. We love our hot tub.
Thank you Cory! We are thankful for you!
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Had a great experience here working with Dan Hoskins! Very professional, worked with my budget and needs, and gave me great information and education since I am new to hot tub ownership. Highly recommend you meet with Dan if you are looking…
Thank you for the review!
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My hot tub lost power so I called Central Iowa Pool and Spa. They sent someone out right away to diagnose the problem. Great customer service. Highly recommend.
Thanks Terry!
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Always do a great job with winterizing our spa. On time, leave area neat, friendly staff who get the job done efficiently every year. Thankful to have them to maintain our spa.
Thank you for the great review Mary! We appreciate your business!
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Staff is always very helpful!
Thanks for the review, Curtis! We appreciate you making the trip to come see us!
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Ricardo and his helper did a fantastic job of closing our pool yesterday. He was efficient and friendly. Thank you central Iowa pool.
Thanks for the Review! We appreciate your business!
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Took about an hour to close the pool for 8winter after we had gotten the water level lowered ahead. Friendly informative
Thanks Tony! We hope you enjoyed your new pool!
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Central Iowa Pool & Spa has been laying go to pool store since we bought a home with a pool in 2016. They always take very good care of their customers! And I feel like they know us personally.
Thank you so much for the review and your loyalty! We appreciate it!
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Always friendly and helpful! Explained all the details on the chemicals I needed and how to use.
Thanks Katie! We appreciate your business!
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Thank you Dan Hoskins for helping us get our spa going. We love it already!
Thank you Bobbi Jo, we are glad you are enjoying it!
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Always has what you need. Hannah is extremely knowledgeable and helpful. She’s the best!
Update: just bought our 2nd tub from them, and couldn’t have went any smoother. Everyone is so easy to talk to and they know the product inside and …
Thank you Hethe! We appreciate your business!
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The process was as smooth as possible from the salesman(Dan) all the way through the installation team. Ordered it on Saturday and it was set up the following Tuesday. I appreciated their promptness and willingness to work around my …
Thank you Dustin! We hope you are enjoying your new Sundance Spa!
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Central Iowa Pool & Spa always helps us with anything we might need regarding our spa and pool! They always know the answers to our many questions I would highly recommend! Brinda Cassidy
Thats for the great review Brinda! We appreciate your business!
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Great people and always wiling to help. Very knowledgeable
Thank you Tom! We appreciate your business!
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Best in the business. Very knowledgeable and amazing staff
Reliable, thorough, professional and they do a great job!!
Thanks for the review JoAnn, we appreciate it very much and appreciate your business!
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Great service. Always our GO-TO when we are needing professional advice about our pool and or hot tub chemical levels. They know what you need. Quick fix, without spending a bundle trying to resolve issues
Thank you Kathy! We appreciate your kind review!
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Best pool supply in Des Moines. Great staff and very knowledgeable manager.
Thank you Dan! Hope you and your family are enjoying the pool this Summer!
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Excellent customer service very friendly very knowledgeable on product needed that was not carried by their store. Even carried my product To my car that was purchased. 100% rating on my personal experience with this company.
Thank you for your business and your 5-Star Review Karen!
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Staff always helpful and friendly
Thank you Steve! Hopefully you are enjoying this great pool weather!
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I go, they test my water and recommend what I need. They are spot on and I appreciate this service very much because my grandchildren are swimming in the pool. Because my chemicals are balanced by them my grandchildren don't have any …
Thank you so much for the review Richard! Glad the kids are enjoying the pool!
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They are knowledgeable, friendly and extremely helpful! The install looks beautiful and they all went above and beyond! Thank you, Mario, Kate and staff!
Thank you Dawn! We are glad you are enjoying the pool!
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Whenever I take a pool sample in, I know I am going to get the best service and the right answer! Always a great experience.
Thank you Jill! We appreciate your business!
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Awesome service with very friendly and knowledgeable staff
Thanks Dave! We appreciate your business!
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I had 2 rollers for my auto pool cleaner on order and Mario called me and said they had 2 used ones that look new if I wanted them he would refund my money and sell the pair for 40.00.. that is great customer service.
Tom Steinkamp
Thanks for the Review Tom! We appreciate it very much and hope those parts work for you.
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Jesus, Emilio, Jake and Andy are awesome! They moved my hot tub today over to our new remodeled deck and did an amazing job! What a great crew you all have. Thanks so much for your wonderful service.
Very helpful, friendly people!
Thanks Myrna! And thank you for your business!
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Jesus, Emilio, Jake and Andy are a fantastic crew! They assisted me today with moving our hot tub over to our newly remodeled deck. They are very prompt and professional. Thanks again guys!
Thank you! We appreciate your business!
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Very knowledgeable and friendly employees. Thank you for always helping with all my pool needs
Thank you! We are always here to help!
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I contacted Central Iowa Pool to fix my sand filter. They were unable to get out for around 30 days. However Dan, the service manager worked with me to find a work around so I could continue backwashing as needed. The technicians who …
Thank you Shirley for the feedback! We appreciate it very much.
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Great place to go and they will help you nicely.
Thank you Samuel! We appreciate your business!
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Great product selection and quality for fair prices. Always great service, knowledgeable and professional. Easy access location.
Thanks Terry for the kind words! Thank you for your business!
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Always great service
Thank you Christi!
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All the staff are knowledgeable, kind, and caring. Hands down best pool place.
Thanks Nick! We appreciate your business!
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Very helpful and nice staff, always!
Thanks Kelly! Thanks for making the drive to see us!
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They even carried it out to my car, thank you guys great service, good atmosphere.
Thank you Jaime!
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Went there looking for a replacement pool pump. Employee was very knowledgeable and helped me greatly! Good company to deal with
Thanks for the review Steve, we appreciate your business!
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All the workers are very knowledgeable!
They explained everything question I asked. I will definitely go back to them!
Thank you Alan, we appreciate it!
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Central Iowa pool and spa is amazing! Kate is phenomenal to work with!
Thank you Kristen! Happy Floating!
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Always great service! Some of the best pool knowledge in the state is shared there!⭐️⭐️⭐️⭐️⭐️
Thanks for the 5 stars Joseph!
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Always pleasant and knowledgeable.
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Absolutely the best pool and spa shop around! Very helpful and knowledgeable. They know exactly what you need. My pool is in the best shape since I started using CIP&S. Shout out to April, she knows her stuff. Thank you!!
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They have everything you could want or need and the staff is very helpful
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Dan and crew are always prompt and knowledgeable! Pool management is much simpler with this team on deck!
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Had a great experience from start to finish. Team is knowledgeable and went above and beyond helping us with an issue after delivery. Highly recommend.
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Jesus did a great job opening my pool. I appreciate his communication with me on any issues and keeping me informed.
Thanks Jaci! Jesus is a hard worker and we are lucky to have him
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Mario was very helpful at answering all questions and getting us the products we needed.
Thanks Troy! We appreciate your business!
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My go to place for all my pool & spa needs. This is the best pool supply store in town. Their staff is super knowledgeable and friendly. Today, I described our issue with the pool pump to Kate and she diagnosed it right away. Kate is …
Thanks Terry!
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CIPS is the only pool store I go to. I bought our pool there in 2021 and have had nothing but great service. Everyone there is very knowledgeable and are willing to answer any questions you may have. Huge shoutout to Kate. She knows …
Thanks Ryan! We appreciate you making the trip to get to us!
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Everyone there is always SO nice and helpful! I will never use anyone else’s!
Thanks for the review Lisa! We appreciate it!
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Great service after the sale. Dan got the part here quickly and Jesus is an efficient tech. I didn't drain mine properly last fall but they took care of it, my mistake. Would have been best to let the professionals do that. I'm very happy …
Thanks so much for the review!
via
I got a tote for buying chemicals!
Enjoy the tote! Happy Pool Season!
via
Dan & his service team were able to diagnose my spa issue via e-mail & the phone. Arrived same week, made repairs, had all tools and parts necessary completing in one visit.
The Central Iowa Pool team from chemicals to service is second …
They you for your kind words! We appreciate your business!
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Central Iowa Pool and supply makes it very easy to keep my pool in tiptop shape. Their staff is friendly and extremely helpful. I’ve been doing business with them since 2018. I highly recommend them.
Kate, Mario and Dan have been especially…
Thanks for the review Jeanie and thanks for your business!
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It is always vey nice to purchase supplies and chemicals.
Thank you for your kind words! We appreciate your business!
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I bought my hot tub from them 4 years and 10 months ago. I know this because my hot tub has a 5 year warranty. The heater went bad and Jesus came and replaced it with no issues. He's extremely friendly, helpful, and know his stuff. I've had…
Matt thank you so much for your kind words. We appreciate your business!
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Staff is always very helpful. They make doing the chemicals both for my pool and spa very easy
Thank you Dale! We appreciate your business!
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The service techs were respectful, efficient, and knowledgeable. They did an excellent job!
Thank you Heather! We appreciate your kind words!
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You won’t find a more knowledgeable or friendly pool company in Iowa. They are efficient in all they do. Experienced in cleaning, maintaining and recommending the necessary items to make your pool be the best it can be. I’ve worked with …
Thank you Bev! We appreciate your business!
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There is absolutely no where else to do business for anything pool/spa and many other things. They remember your name and only push what you need. You will Never catch this team not smiling or happy to assist. If you have never been to …
Tron thank you for your kind words! We appreciate your business!
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Experience was great! Jesús and his partner were both very knowledgeable and efficient. They were easy to talk to and answered all my questions. I will be using Central Iowa Pool and Spa for any future concerns.
Thank you for your kind words Jacob! We appreciate your business!
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Great people to work with and very helpful!
Thank you Marc! We appreciate your business!
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Great experience on a repair that I needed in the cold weather after my heat circulation pump quit working. Back in business after 1 hour when inside and swapping pumps. It would have taken me a week or so to get the part and was able to …
Thank you for your kind words! We appreciate your business!
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Great staff and service
Thank you Dave! We appreciate you!
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We've always had great customer service here. Always willing to help and give advice. We'll keep coming back!
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Their staff is very knowledgeable and gave the best service.
Thanks Alan, we appreciate your business!
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Central Iowa Pool & Spa have always been a reliable and friendly company that have done an exceptional job! I would highly recommend Mario, Dan, and the team!
Thanks for the shout out Mike! We appreciate it!
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I've done business with Central Iowa Pool & Spa for over 20 years. They have been fair, reasonable, and easy to work with. Whenever I've needed help/advice with our vinyl in-ground pool, they have come to my rescue. They have replaced …
Thanks for the kind words Rich, we appreciate your business!
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Mario is the best! Asked him a bunch of questions about my pool and he was super friendly and helpful!
Thanks for the kind review Brandon. I hope you can save the liner!
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I've always had a good experience with the people st the store!
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Its good
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Very polite and helpful.
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Always kind, helpful and knowledgeable. Every time I walk in I'm greeted and asked what they can help me with. Excellent service!
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The staff is very helpful and friendly.
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They did a good job of getting the water quality cleared up in my hot tub, very helpful
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Highly recommend them.
Thank you Kristi! We appreciate it!
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Always been helpful and happy to help with whatever is needed. Great place for all of your pool needs
Thanks Frank, we appreciate it!
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They were referred by a neighbor and did not disappoint- my daughter purchased a large above ground pool and the staff were great in informing me how to keep the water chemical levels set appropriately
Thanks for the kind words Casey, we appreciate your business!
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Mario and team are outstanding. The experience from start to finish was exceptional as is their continued customer service. Highly recommend!
Thanks for shout out Whitney! We appreciate your business
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The staff at Central Iowa Pool is awesome! They have patiently helped me get my Swimspa water in balance after trying for months at other stores. I won’t go anywhere else! Katelyn and her whole staff are the best!
Thanks Dave!
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Always fantastic!
Thank you Scott! We appreciate your business!
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While one person was looking for item elsewhere another associate found it and was checking me out when she returned. Good teamwork!
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New to the hot tub responsibilities and Central Iowa Pool & Spa has been very helpful!
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Great people to work with!
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Very thorough explanations regarding what I needed for chemicals for my pool and why I needed them. They took time to answer my questions. Highly recommend them.
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I have had my Sundance hot tub 9 years and have never had problems and the most friendliest people in their office and always ready to answer any questions that you have
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So friendly and helpful. I’ll never go anywhere else for my pool needs. Thank you guys!
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First time pool owner and Central Iowa Pool and Spa have been amazing with their knowledge and helping me understand owning a pool.
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THE BEST!! All of the staff have been helpful and patient with us as we learn to be pool owners. Mario is very knowledgeable, honest and kind! Cannot recommend Central Iowa Pool and Spa enough!
Thanks for the kind words Shelly!
Enjoy your new pool!!
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I won’t go anywhere where else! They have solved all my pool problems and given us 4 summers of fun in safe clean pools!
They are knowledgeable, friendly and beyond helpful. They are one on one and even write down detailed instruction and …
Thanks Nikki, we appreciate your business!
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I was helped quickly. Very nice! Loaded my car too!
Thanks for the review Trudy! We appreciate it!
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Love this place and the people. Best in Des Moines.
Thanks for the review Darron, we appreciate your business!
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Absolutely amazing people.. Love all the fun times there and helpfulness .. Only place to go in my opinion
Thanks for the kind words Will! We appreciate your business!!
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This guys saved my butt in a pinch for a liner for my pool, went above and beyond to get me fixed up!! Thank you guys very much for the great service
Thanks for the great review Nick. Let me know if you need anything else!
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April was fantastic! Thanks we will be back.
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Very friendly and helpful 👍👍👍
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Very professional staff! Great products that keep our pool clear and beautiful all summer long!!
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Everyone there is so helpful.
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Always very helpful in keeping the pool sparkling!!!
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Central Iowa Pool & Spa takes pride in providing excellent customer satisfaction, and we appreciate hearing about your experience with us. Please take a few minutes to browse through our testimonials to see what some of our clients have said about their experience with Central Iowa Pool & Spa
“They have awesome customer staff and Mario and his guys always get the job done!”
Sophie
“This place is excellent! I have an early and late work schedule so I had Mario and Kate help me over the phone and I sent someone to pickup all my stuff. Everything worked and was correct. Their knowledge was incredible helpful. Not to mention they decided to teach me how to maintain my hot tub on my own, instead of suggesting to have them come out and do it for a fee. Excellent customer service. I will now be doing ALL of my business with them. Thank you”
Dustin K.
“They have a great customer service. They installed a pump for me promptly in the past and also follow up quickly on the same day when I thought I had issues with the pump. They took care of everything and very professional. Highly recommended”
Na Na
“Mario and his staff are the best around hands down! They have what you need for spa and pool needs and make having a pool or spa as easy as it can be!!”
Jeramy M.
“Mario and his staff are the best. They are all extremely knowledgeable and very patient with new pool and spa owners.”
Todd W.
“The nicest technicians, fabulous service, installation and always timely.”
Kelli C.
“Thank you Central Iowa Pool and Spa for being a part of Ava's Wish. Amazing staff! Always in our hearts ❤️”
Ava's J.
“Been going there for 15 years. The whole staff is fabulous.”
Cathy P.
“Its a good place, love it. Also a good place to work for!!!”
Samsam B.
“I have been doing business with Central Iowa Pool since 2005. I would never go any other place for my spas and/or my spa chemicals and accessories. I have always received "top-notched" service and response. We received great service from John when he owned the company and now with Mario. I think you all are awesome!”
