Client Reviews
A Word From Our Customers in Ankeny, Urbandale & Des Moines
From 571 reviews
They have everything you could want or need and the staff is very helpful
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Dan and crew are always prompt and knowledgeable! Pool management is much simpler with this team on deck!
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Had a great experience from start to finish. Team is knowledgeable and went above and beyond helping us with an issue after delivery. Highly recommend.
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Very helpful and knowledgeable
Thank you for the review Steph! We appreciate it!
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Jesus did a great job opening my pool. I appreciate his communication with me on any issues and keeping me informed.
Thanks Jaci! Jesus is a hard worker and we are lucky to have him
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Mario was very helpful at answering all questions and getting us the products we needed.
Thanks Troy! We appreciate your business!
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Very helpful, amazing service
Thank you for the review Ashlee!
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My go to place for all my pool & spa needs. This is the best pool supply store in town. Their staff is super knowledgeable and friendly. Today, I described our issue with the pool pump to Kate and she diagnosed it right away. Kate is …
Thanks Terry!
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CIPS is the only pool store I go to. I bought our pool there in 2021 and have had nothing but great service. Everyone there is very knowledgeable and are willing to answer any questions you may have. Huge shoutout to Kate. She knows …
Thanks Ryan! We appreciate you making the trip to get to us!
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Everyone there is always SO nice and helpful! I will never use anyone else’s!
Thanks for the review Lisa! We appreciate it!
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You guys are phenomenal! B YOU ROCK!! Helpful and very knowledgeable!! Made it super simple for me to understand and take care of my hot tub! Thank you!!
Thanks Jonathon! We hope you are enjoying your hot tub!
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Great service after the sale. Dan got the part here quickly and Jesus is an efficient tech. I didn't drain mine properly last fall but they took care of it, my mistake. Would have been best to let the professionals do that. I'm very happy …
Thanks so much for the review!
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I got a tote for buying chemicals!
Enjoy the tote! Happy Pool Season!
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Dan & his service team were able to diagnose my spa issue via e-mail & the phone. Arrived same week, made repairs, had all tools and parts necessary completing in one visit.
The Central Iowa Pool team from chemicals to service is second …
They you for your kind words! We appreciate your business!
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Central Iowa Pool and supply makes it very easy to keep my pool in tiptop shape. Their staff is friendly and extremely helpful. I’ve been doing business with them since 2018. I highly recommend them.
Kate, Mario and Dan have been especially…
Thanks for the review Jeanie and thanks for your business!
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It is always vey nice to purchase supplies and chemicals.
Thank you for your kind words! We appreciate your business!
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I bought my hot tub from them 4 years and 10 months ago. I know this because my hot tub has a 5 year warranty. The heater went bad and Jesus came and replaced it with no issues. He's extremely friendly, helpful, and know his stuff. I've had…
Matt thank you so much for your kind words. We appreciate your business!
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Staff is always very helpful. They make doing the chemicals both for my pool and spa very easy
Thank you Dale! We appreciate your business!
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The service techs were respectful, efficient, and knowledgeable. They did an excellent job!
Thank you Heather! We appreciate your kind words!
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You won’t find a more knowledgeable or friendly pool company in Iowa. They are efficient in all they do. Experienced in cleaning, maintaining and recommending the necessary items to make your pool be the best it can be. I’ve worked with …
Thank you Bev! We appreciate your business!
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There is absolutely no where else to do business for anything pool/spa and many other things. They remember your name and only push what you need. You will Never catch this team not smiling or happy to assist. If you have never been to …
Tron thank you for your kind words! We appreciate your business!
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Experience was great! Jesús and his partner were both very knowledgeable and efficient. They were easy to talk to and answered all my questions. I will be using Central Iowa Pool and Spa for any future concerns.
Thank you for your kind words Jacob! We appreciate your business!
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Great people to work with and very helpful!
Thank you Marc! We appreciate your business!
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Great experience on a repair that I needed in the cold weather after my heat circulation pump quit working. Back in business after 1 hour when inside and swapping pumps. It would have taken me a week or so to get the part and was able to …
Thank you for your kind words! We appreciate your business!
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Great staff and service
Thank you Dave! We appreciate you!
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We've always had great customer service here. Always willing to help and give advice. We'll keep coming back!
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Their staff is very knowledgeable and gave the best service.
Thanks Alan, we appreciate your business!
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Central Iowa Pool & Spa have always been a reliable and friendly company that have done an exceptional job! I would highly recommend Mario, Dan, and the team!
Thanks for the shout out Mike! We appreciate it!
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I've done business with Central Iowa Pool & Spa for over 20 years. They have been fair, reasonable, and easy to work with. Whenever I've needed help/advice with our vinyl in-ground pool, they have come to my rescue. They have replaced …
Thanks for the kind words Rich, we appreciate your business!
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Mario is the best! Asked him a bunch of questions about my pool and he was super friendly and helpful!
Thanks for the kind review Brandon. I hope you can save the liner!
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Friendly faces Always there to help
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Best is town
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I've always had a good experience with the people st the store!
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Its good
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Very professional service.
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Very polite and helpful.
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Always kind, helpful and knowledgeable. Every time I walk in I'm greeted and asked what they can help me with. Excellent service!
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The staff is very helpful and friendly.
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They did a good job of getting the water quality cleared up in my hot tub, very helpful
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Highly recommend them.
Thank you Kristi! We appreciate it!
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Always been helpful and happy to help with whatever is needed. Great place for all of your pool needs
Thanks Frank, we appreciate it!
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They have been our place for over 20 years the service is always above more then you could ask will help always to take care of your needs have all the answers you could ask
Thank you for your kind words! We appreciate your business!
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They were referred by a neighbor and did not disappoint- my daughter purchased a large above ground pool and the staff were great in informing me how to keep the water chemical levels set appropriately
Thanks for the kind words Casey, we appreciate your business!
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Mario and team are outstanding. The experience from start to finish was exceptional as is their continued customer service. Highly recommend!
Thanks for shout out Whitney! We appreciate your business
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Amazing staff and always knowledgeable. The only place I will ever go!!
Thanks Brad! We appreciate it!
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Our pool heater was leaking, when I took a pool water sample to be tested, it was determined my water was good so the very next day Central Iowa sent a tech down & the problem was found. Much to my surprise Dan called & scheduled the tech …
Hi Kathy, thank you for the kind review. We appreciate your business!
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The staff at Central Iowa Pool is awesome! They have patiently helped me get my Swimspa water in balance after trying for months at other stores. I won’t go anywhere else! Katelyn and her whole staff are the best!
Thanks Dave!
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Always fantastic!
Thank you Scott! We appreciate your business!
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While one person was looking for item elsewhere another associate found it and was checking me out when she returned. Good teamwork!
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Very knowledgeable and professional
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New to the hot tub responsibilities and Central Iowa Pool & Spa has been very helpful!
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Great people to work with!
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Very thorough explanations regarding what I needed for chemicals for my pool and why I needed them. They took time to answer my questions. Highly recommend them.
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I have had my Sundance hot tub 9 years and have never had problems and the most friendliest people in their office and always ready to answer any questions that you have
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So friendly and helpful. I’ll never go anywhere else for my pool needs. Thank you guys!
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First time pool owner and Central Iowa Pool and Spa have been amazing with their knowledge and helping me understand owning a pool.
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THE BEST!! All of the staff have been helpful and patient with us as we learn to be pool owners. Mario is very knowledgeable, honest and kind! Cannot recommend Central Iowa Pool and Spa enough!
Thanks for the kind words Shelly!
Enjoy your new pool!!
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I won’t go anywhere where else! They have solved all my pool problems and given us 4 summers of fun in safe clean pools!
They are knowledgeable, friendly and beyond helpful. They are one on one and even write down detailed instruction and …
Thanks Nikki, we appreciate your business!
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I was helped quickly. Very nice! Loaded my car too!
Thanks for the review Trudy! We appreciate it!
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Love this place and the people. Best in Des Moines.
Thanks for the review Darron, we appreciate your business!
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Absolutely amazing people.. Love all the fun times there and helpfulness .. Only place to go in my opinion
Thanks for the kind words Will! We appreciate your business!!
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This guys saved my butt in a pinch for a liner for my pool, went above and beyond to get me fixed up!! Thank you guys very much for the great service
Thanks for the great review Nick. Let me know if you need anything else!
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April was fantastic! Thanks we will be back.
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Very friendly and helpful 👍👍👍
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Very professional staff! Great products that keep our pool clear and beautiful all summer long!!
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Everyone there is so helpful.
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Always very helpful in keeping the pool sparkling!!!
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What a Great Place to Go for All My Pool Supplies! Ronda and I bought our pool from them last year and They were wonderful! Highly recommend! Employers are all Excellent! Look forward to the Summer!
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These people are rockstars! Don’t go anywhere else for you pool or spa needs!
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Had the parts and advise that I needed to make repairs in stock
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Always provides great service; from great people!
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Above and beyond customer service! Highly recommended.
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Great service and knowledge 👏 👌
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Great job as always !!!
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Chemicals might be slightly more exspensive but they can get your pool clear. Maybe even cheaper since you dont waste money on things you dont need. Last year they they said i can do what my installer said or do what they recommended. 4 …
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I live closer to a competitor store, but I will always go to Central Iowa Pool &Spa from now on. They are very professional, fast and only recommended what I actually needed after testing my water. It is definitely worth the 20 minute drive…
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Central Iowa Pool and Spa installed my pool in 2002! I’ve used them for opening and closing and all my pool supplies. They are very knowledgeable and I wouldn’t use anyone else!
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Always arrive on time when we need their assistance! The work needed is always completed with attention to detail. Thanks Central Iowa Pool & Spa!
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Central Iowa has always provided me great help/advice and customer service for repair, for parts, and supplies for my Sundance Spa.
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We are still in our first couple years of owning our spa so still lots of questions. As always, the most patient and kind group of people, not to mention fun! Always exceed our expectations!
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Extremely helpful and know what they are doing.
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Very knowledgeable, friendly and reasonable. I will use them in the future for any pool or spa needs.
Thanks JD! We appreciate your business!
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The best service and the knowledge of pools and hot tub.
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Always have great service and friendly staff.
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Great peoples and great service. Whenever I go in there they are Aways eager and willing to help and answer questions.
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Great customer Service and very helpful
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We are in Underwood iowa, we just got our new Hot Tub delivered a couple weeks ago. This company was very thorough explaining everything, and were very patient and helpful everytime I called with a question.
Would highly reccommed! If I …
Thank you so much for your kind words! We truly appreciate your business and will always be there to answer any question you may have!
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CIPS is great! They've been our go-to for pool support for 15 years. Always available and very helpful.
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Excellent customer service!
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I wouldn’t go anywhere else! They are always helpful, knowledgeable, and friendly. They make pool maintenance easy!
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After 20 years they still have great service and stand behind their product! I bought a Sundance Altamar spa around 2003. We recently had issues with a pump going bad and a temperature sensor. They could still get parts for it. They had…
Thanks for the kind words Jason. Hopefully no more issues and you can enjoy the Spa!
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Katelin was amazing she tested the water for no charge that i brought in for our temporary indoor pool and didn’t try to over sell items not needed. Definitely would recommend them and will be using them for any of mine and my company’s …
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It was super easy, good follow up and professional. Pleased with the work, timeliness and overall communication. Everything was done well and completed timely.
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Always available and willing to help. They take the time to explain things in detail and give easy to follow instructions.
Thank you so much for your kind review. We are always here to help out our customers and make owning a pool and spa easy!
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Great service and great price. Most importantly, always friendly and reliable; two thumbs up.
Thank you so much! We appreciate your business and look forward to working with you!
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Mario and his crew were great! Truly one of the most honest and fair contractors I've ever worked with. Our pool is amazing!
Thanks for the kind works Kyle, we appreciate your business! Glad you got to enjoy the pool this year!!
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Always a great experience. Such knowledgeable people who seem to really care about my pool needs.
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The first time I went in there with my Wells Fargo outdoors solution card no one knew what to do about it. This last time everyone was so helpful and they knew how to work the outdoor solution card. They even helped me take my items I …
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Friendly and helpful as always!!
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Central Iowa Pool & Spa takes pride in providing excellent customer satisfaction, and we appreciate hearing about your experience with us. Please take a few minutes to browse through our testimonials to see what some of our clients have said about their experience with Central Iowa Pool & Spa
“They have awesome customer staff and Mario and his guys always get the job done!”
Sophie
“This place is excellent! I have an early and late work schedule so I had Mario and Kate help me over the phone and I sent someone to pickup all my stuff. Everything worked and was correct. Their knowledge was incredible helpful. Not to mention they decided to teach me how to maintain my hot tub on my own, instead of suggesting to have them come out and do it for a fee. Excellent customer service. I will now be doing ALL of my business with them. Thank you”
Dustin K.
“They have a great customer service. They installed a pump for me promptly in the past and also follow up quickly on the same day when I thought I had issues with the pump. They took care of everything and very professional. Highly recommended”
Na Na
“Mario and his staff are the best around hands down! They have what you need for spa and pool needs and make having a pool or spa as easy as it can be!!”
Jeramy M.
“Mario and his staff are the best. They are all extremely knowledgeable and very patient with new pool and spa owners.”
Todd W.
“The nicest technicians, fabulous service, installation and always timely.”
Kelli C.
“Thank you Central Iowa Pool and Spa for being a part of Ava's Wish. Amazing staff! Always in our hearts ❤️”
Ava's J.
“Been going there for 15 years. The whole staff is fabulous.”
Cathy P.
“Its a good place, love it. Also a good place to work for!!!”
Samsam B.
“I have been doing business with Central Iowa Pool since 2005. I would never go any other place for my spas and/or my spa chemicals and accessories. I have always received "top-notched" service and response. We received great service from John when he owned the company and now with Mario. I think you all are awesome!”
